Template eCommerce Website Terms of Service

An eCommerce Website Terms of Service (a.k.a. Terms and Conditions) sets out the relationship between you (the site owner) and the users of your eCommerce website and the purchase, delivery and return of physical items from it.

Fit For

All physical product eCommerce websites


No, standardised for informational websites only


Prepared by an attorney with at least 12 years post qualification experience

Benefits of our template eCommerce Website Terms of Service

FAQ's regarding our template eCommerce Website Terms of Service

The template contains, among others, some of the following aspects:

    • Introduction: Details about the website and its operation, including the parties entering the terms, the application of the terms to users, and the agreement process when using the website.

    • Terminology: Definitions for specific terms used within the document such as “Browser”, “Goods”, “Services”, and “User”.

    • Your agreement to these Terms: Outlines the conditions under which the website grants the user a license to use the website and the user’s acceptance of the terms.

    • Registration Process: Explains the process through which a user registers on the website, including the submission of personal information.

    • Purchase of Goods and/or Services: Details the selection and pricing of goods and services, including the addition of VAT and delivery costs.

    • Payment: Describes the available payment options and conditions for releasing goods for delivery.

    • Delivery / Collection of Goods: Specifies how physical and digital goods will be delivered to the user.

    • Return / Refund Policy: Provides information on the return and refund process, if available, and the conditions to follow for a request to be processed.

    • Warranties by the User: Lists the warranties a user makes when providing personal information and using the website.

    • Warranties by the Company: Describes the limitations of warranties provided by the company concerning the website, goods, or services.

    • Unauthorised use of the Website or email addresses as provided by us: Enumerates prohibitions regarding the use of the website and associated email addresses.

    • Links to other Websites: Clarifies the company’s stance on links to third-party websites and its lack of liability for them.

    • Limitation of Liability and Indemnity: Discusses the limitations on the company’s liability and the user’s indemnity obligations.

    • Copyright: Defines the ownership and protections of content on the website.

    • Intellectual Property: Highlights the company’s ownership and user’s permitted use of intellectual property on the website.

    • Breach: Sets out the remedies available if either party breaches the terms.

    • Dispute Resolution: Lays out the process for resolving disputes, including mediation and arbitration.

    • Assignment and Novation: Details the rights regarding the assignment or novation of obligations under the terms.

    • Force Majeure: Explains the impact of unforeseeable events on the obligations of the parties.

    • General: Includes general provisions such as governing law and severability.

    • Domicilium Citandi Et Executandi and Contact Information: Specifies legal and contact addresses for the company and the user.

E-commerce Websites: If you run an online store that sells physical products directly to consumers, whether it’s clothing, electronics, or any other merchandise, this should be suited to you.